Refund & Return Policy

At Mustakshif Marketplace, customer satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The product must not be used.

• The product must not be damaged.

• The item must be returned in its original condition and packaging.

• Proof of purchase or order number is required.

If the returned product does not meet these conditions, the return request may be declined.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved:

• The refund will be processed to your original method of payment.

• Please allow several business days for the refund to appear in your account depending on your payment provider.

Return Shipping

For eligible returns, the shipping cost will be covered by Mustakshif. Our support team will guide you through the return process and provide the necessary shipping instructions.

How to Request a Return

To start a return request, please contact our customer support team and provide:

• Your order number

• The product name

• Reason for return

Our team will review your request and assist you with the next steps.